Find answers to the most commonly asked questions
Pacayo rating is a way for the buyers to evaluate the quality of our sellers.
How higher the level, how more reliable the seller is.
If you are a seller that wants to improve their rating you can:
Love your job? Care for it, be a professional and you will improve and go up in the ratings.
If you can’t remember your password, just go to the Login page
via the pacayo homepage and click the ‘forgot password’ link. Enter your email and we’ll send you a link to reset your password.
Everyone can join it does not matter where you come from so long as you have an email address!
To earn with the affiliate program you first have to signup for a pacayo account, you can do this on top of any page click 'Register'
Once you signed up and verified your email account, login into your account and in the top dropdown menu click on 'Affiliate URL'.
It will give you your referral URL or you can make one just copy/paste any URL into the 'landing page box and click 'Generate URL'.
This link you can promote anywhere you wish (not spamming) and earn 10% commission. For more information have a look at this page Affiliate Program.
To check your balance, login into the Seller section of your account and clicking on 'Revenues'.
When an order is placed, the funds are deposited into your account immediately. It is the 'processing stage'.
Once the order is processed, we release payment to you for that order subject to a clearing period of 3 days; your payment will
therefore appear as ‘clearing’. After the clearing period has passed, your earnings will show as ‘available’. You can then click the ‘Withdraw’ button to have your payment processed to your registered PayPal account or Payoneer account.
We encourage you to deliver ALWAYS on time, you can set the time you need to complete a job on the specific job page.
Delivering an order late may result in pacayo cancelling the
order and suspending your account. We're sure you'll want to avoid that, so if you think you might be late delivering an order, let the buyer know as soon as possible and keep them updated on your progress; it is then less likely that the buyer will raise a complaint with our Customer Support team.
All services listed on pacayo are moderated by a pacayo dedicated team. When you submit a new service it will be automatically approval by the system, however pacayo moderating team will manually revise your service to make sure it meets our standards. We apply a strict set of criteria in deciding whether to accept your service to the site. If your service fails to meet any one or more of our criteria, then you’ll receive an email from us setting out the possible reasons why your service was declined. You can then make any required changes and resubmit your service to us.
If you'd like to create a custom order for a buyer, there are 2 options
Yes, we charge sellers a small fee for every order successfully delivered. Our commission rates are 20% for each service successfully completed
You'll need to contact our Customer Support team who will consider whether the feedback should be removed. Please be aware however that in most cases, we will only remove feedback where the seller agrees to cancel the order and refund the buyer’s payment.
If you’re going on holiday, or you have just to much work and want to catch up on existing orders, you can pause your services at any time using the simple steps below:
If you’re not receiving our emails then check first that you are using the correct and same email address with which you registered on pacayo. If you now use a different email then let us know so we can make sure we hold the correct details for you.
If we already have your correct email, make sure that pacayo
is listed as one of your safe senders – it may be that our emails are
going into your junk mail folder!
You are 100% protected when placing an order on Pacayo.
When placing an order and make a payment, your funds are hold by Pacayo (seller does not receive the funds yet)
If the seller fails to complete the service you ordered successfully and in full, we refund your payment and may take action against the seller.
If the seller has delivered some of the work to you and you haven’t
requested changes using the ‘Request changes/cancel order’ button, then after 3 days pacayo system will automatically mark your order as completed.
This doesn’t prevent you from continuing to communicate with the seller in your inbox or request further changes.
If the seller doesn't respond, your order is already late or you are otherwise unhappy with the work provided then please contact our Customer Support team who will be happy to help. You can contact our customer support team at any time by clicking 'Contact Us' in the footer menu.
In order to cancel an order and get a refund, you can request mutual cancellation of your order using the steps below:
If the seller accepts your request for a mutual cancellation then the
order will automatically be cancelled within two days. At the point of
cancellation, your payment will also be refunded to your pacayo
Please note that once your order has been marked as completed, you can no longer request a mutual cancellation. In that event please contact our Customer Support team for assistance using the 'contact us' link in the footer.
All orders must be placed and paid for in advance through pacayo.
Please don't be tempted to pay a seller directly using any method other than by placing an order through the pacayo order page. If a seller asks you to use an alternative payment method, please report this to our Customer Team as soon as possible. The pacayo Service Guarantee is not valid for any off site activity and you won't be covered for work you are unhappy with. Keep yourself covered and keep things on pacayo. If pacayo support team notice that one of the parties is trying to get the other party of the platform the account will be suspended.
When you are ready to place an order, then provided the service price is less than or equal to the amount available in your pacayo balance, you’ll be given the option at the checkout to pay using your balance.
Once an order is completed, we encourage buyers to leave a short review of the service they received. Your feedback/review will allow other buyers to make an informed decision when choosing a particular seller. It also gives sellers an incentive to provide a high quality service and holds them accountable for the work they deliver.
Simply said sellers also work for feedback they love to know what you think of their work, and they are able to review you as well as a buyer!
Absolutely. Make sure you’re logged in to your account then click the
heart icon next to the service you’d like to save; it will automatically
be saved to your default list. In your profile drop down menu, 'My Favorites' will take you to your lists.
Yes, Unless the seller clearly states otherwise in their service description, the work delivered to you by the seller includes the transfer of all intellectual property rights, including copyright, in the work delivered and in any mock-ups produced in the course of the order. This is subject to you making payment in full for the service provided.
If you have a specific project that you would like one of our
sellers to undertake, but you can’t find the right service on our
website, you can post a Request using the following steps (and it’s free!):
What happens next?
Once our team has approved your request, it will be available for our sellers to see and respond to. You'll then get an email notification from us letting you know when a seller has expressed an interest in undertaking your project. You can view your quotes and select your preferred seller by logging into the Buyer section of your account and selecting ‘My Requests’.